SHIPPING
The DAR Insignia Store ships to the United States and to select U.S. Territories. Any Insignia purchases ship separately from DAR Store and DAR Museum merchandise and include a separate flat rate shipping fee of $8.00. Please allow extra time for engraved and special ordered items to arrive.
To ensure the secure delivery of your purchase, any order over $1200 will require a signature for delivery.
Please add shopping@dar.org and insigniastore@dar.org to your address book to ensure DAR Shopping emails go to your inbox.
The DAR Insignia Store supports shipping to international destinations. International shipping rates consist of standard shipping rates + a flat fee of $30 for each shipment.
For shipping to an APO or FPO Address:
Enter either "APO" or "FPO" in the City field and select the appropriate Armed Forces region from the drop-down menu in the State field.
For Example:
To ship to:
Pvt. Jane Smith
CMR 548, Box 12345
APO AE 09520
Enter "CMR 548, Box 12345" in the Address field, "APO" in the City field, select "Armed Forces Europe" in the State field, and enter "09520" in Zip/Postal Code field.
For shipping to a U.S. Territory:
When completing the shipping address, select the U.S. territory name in the State/Province field, and select "United States" in the Country/Region field.
The DAR Insignia Store ships to the following U.S. territories: American Samoa, Guam, Northern Mariana
SHIPPING FOR ORDERS WITH A TOTAL VALUE OVER $1200
Insignia orders that have with a total value of more than $1200 will require a signature upon delivery.
PAYMENT OPTIONS
The DAR Insignia Store accepts Visa, MasterCard, American Express, and Discover.
Checks will only be accepted on a case by case basis. Please reach out to one of our Member Service Associates for instructions prior to placing your order.
The DAR Insignia Store collects applicable sales tax for some states where legally required.
RETURNS
The NSDAR Insignia will accept new/undamaged products for return or exchange within 45 days from receipt of purchase, except for purchases made during Congress and during the month of November, and December. The DAR Insignia Return policy for items purchased during Congress, November and December will be extended to 60 days from receipt of purchase. All sales are final on engraved items. Engraved items are not eligible for return or exchange.How do I return an online purchase?
- NSDAR offers complimentary shipping for eligible returns.*
- Purchasers may mail in the return items to NSDAR Insignia. Please include the following information with your return:
- Daytime phone number with area code
- Action requested: Exchange or Credit/Refund
- List item(s): Item #, Size, Quantity, and Description
- Please let us know why you are returning the merchandise. This will help us improve our service and selection. Was it the...
Wrong item?
Arrived too late?
Duplicate shipment?
Damaged or defective? (comment)
Other (comment)
Ship the package to the following address:
DAR Insignia Store
1776 D St NW
Washington, DC 20006
*Please note that we will refund shipping costs only if the return is a result of our error or a defective item. Please email us at insigniastore2@dar.org or call us at (888) 327-1890 for store errors. Our normal store business hours are Monday through Friday 8:30 AM to 4:00 PM (Eastern Time).
For online/phone purchases: Credit or charge card purchases will receive a credit to the original cardholder’s account on which the purchase was made. Gift recipients are only entitled to an exchange or merchandise credit redeemable only on shop.dar.org.
For Pop-Up Shop purchases: Refunds will be made to the original form of payment. Refunds will be provided only for purchases by check to the original purchaser; credit or charge card purchases will receive a credit to the original cardholder’s account on which the purchase was made.
DAMAGED ITEMS
Please inspect your order upon receipt and contact a Member Service Associate by email at insigniastore@dar.org or by phone at (888) 327-1890 within 5 business days of receipt of any damaged merchandise.
ENGRAVING
The DAR Insignia Store uses machine engraving for all standard engraving. Hand engraving is not yet available but is a service we hope to offer soon.
Required engraving fields must be completed to add the pin to your shopping cart. Pins with no listing for engraving on the product page cannot be engraved.
The maximum character limit for each pin is listed on the product page. We evaluate the maximum number of characters allowed for each pin based on the pin's size. However, in some case-by-case scenarios, it may be possible to adjust the limit. If your desired engraving text exceeds the set limit, please contact a Member Service Associate for assistance.
Be sure to carefully verify the information entered in the engraving text field. This information is the exact text that will appear on your pin. It cannot be changed after your order has been initiated. Engraved items are not eligible to be returned.
Engraving Examples:
- Machine Engraved Insignia:
- Machine Engraved Chapter Bar:
- Machine Engraved Ancestor Bar:
- Machine Engraved Standard Bar:
SERVICES
The DAR Insignia Store has partnered with trusted jewelers to offer a selection of pin repair services. The determination of pricing is made once the item has been received and appraised for repair. Repair services may take up to 6 weeks (including transit time). Members elect to have repair services at their own risk. For more information on repair service offerings, please click here.
OTHER
All Insignia pins are gold-filled unless otherwise noted in the product description.
CONTACT US
Still need assistance?
Please contact the DAR Insignia Store by email at insigniastore@dar.org, or by phone at (888) 327-1890 to speak with one of our Member Service Associates.
This email address and phone number are for DAR Insignia Store customer service only. Orders cannot be processed via email, please utilize the online store to complete your purchases.
To contact NSDAR with any issues not related to the DAR Insignia Store, please click here.
Thank you for shopping at the DAR Insignia Store!