DAR Insignia Store Policies
Updated October 2026
SHIPPING
The DAR Insignia Store ships to the United States, select U.S. territories, and international destinations. Insignia purchases ship separately from DAR Store and DAR Museum Shop merchandise and include a separate flat rate shipping fee of $8.00 for domestic shipments. International shipping rates consist of standard shipping rates plus a flat fee of $30 per shipment. Please allow additional time for engraved and special order items.
Add shopping@dar.org and insigniastore@dar.org to your address book to help ensure DAR Shopping emails reach your inbox.
APO and FPO addresses
Enter “APO” or “FPO” in the City field, select the appropriate Armed Forces region in the State field, and enter the military ZIP code. Example: For Pvt. Jane Smith, CMR 548, Box 12345, APO AE 09520, enter “CMR 548, Box 12345” as the street address, “APO” as the city, “Armed Forces Europe” as the state, and “09520” as the ZIP code.
U.S. territories
Select the territory in the State/Province field and “United States” in the Country/Region field. Supported territories include American Samoa, Guam, and the Northern Mariana Islands.
PAYMENT OPTIONS
The DAR Insignia Store accepts Visa, Mastercard, American Express, and Discover. Cash and checks are accepted only on a case-by-case basis. Contact a Retail Sales and Operations Associate for instructions before placing an order. Applicable sales tax is collected where required by law.
RETURNS AND EXCHANGES
New, undamaged items may be returned or exchanged within 30 days of receipt. For purchases made during Congress or in November or December, the return period is extended to 60 days from receipt. All sales of engraved items are final; engraved items cannot be returned or exchanged.
How to return an online purchase
Mail eligible merchandise to the address below. Include your daytime telephone number, whether you request an exchange or credit/refund, and each item number, quantity, and description. Please also explain the reason for your return (for example, wrong item, late arrival, duplicate shipment, damage or defect, or other reason).
DAR Insignia Store
1776 D St NW
Washington, DC 20006
Return shipping costs are reimbursed only when the return results from a store error or defective item. For store errors, email insigniastore2@dar.org or call (888) 327-1890. Regular business hours are Monday through Friday, 8:30 a.m. to 4:00 p.m. Eastern Time.
Refunds
For online or phone purchases, credit card refunds are issued to the original cardholder account. Gift recipients may receive an exchange or merchandise credit redeemable at shop.dar.org. For pop-up shop purchases, refunds are made to the original form of payment; refunds for check purchases are issued only to the original purchaser.
DAMAGED ITEMS
Inspect your order upon receipt. Report damaged merchandise within five business days of receipt by emailing insigniastore@dar.org or calling (888) 327-1890 to speak with a Retail Sales and Operations Associate.
ENGRAVING
Standard laser engraving is complimentary. Classic (machine) engraving is available on select pins for $10 per item. Optional backside engraving, where available, costs $25 per item for either laser or classic engraving. Engraving typically requires 8 to 10 weeks.
Required engraving fields must be completed before an item can be added to the shopping cart. Pins without an engraving option on the product page cannot be engraved. Character limits are based on pin size; contact a Retail Sales and Operations Associate if the desired text exceeds the listed limit.
Review engraving information carefully before submitting an order. The text entered is the text that will appear on the pin and cannot be changed after the order has been initiated. Blank pins or bars that require engraving are not sold for outside engraving. Engraved items are not eligible for return or exchange.
SERVICES — PRESERVE, PERSONALIZE, AND RESTORE
The DAR Insignia Store provides pin placement guidance, customization, soldering, cleaning, and repair services. Services are subject to item eligibility and assessment. Contact a Retail Sales and Operations Associate for details before requesting service.
|
ALU |
Service |
Listed price (gold-filled only) |
|
PZ0002 |
Soldering — Eagle State Chair |
$90 per bar |
|
PZ0003 |
Stone work |
$40 per pin |
|
PZ0004 |
Jeweler intervention (14K only) |
$175+ per bar |
|
PZ0005 |
Expedited order |
$30 |
|
PZ0006 |
Soldering — National Chair |
$210 per pin |
|
PZ0007 |
Add loops (club and oval State Chair) |
$40 per pin |
|
PZ0008 |
Pin cleaning |
$20 per pin |
|
PZ0010 |
Add a rider |
$50 per pin |
|
PZ0011 |
Enamel restoration |
$40 per pin |
|
PZ0012 |
Enamel restoration with stone work |
$100 per pin |
|
PZ0013 |
Replace stem, catch, or back |
$40 per pin |
Prices above are taken from the current DAR Insignia Service, Repair & Soldering Form, which identifies these listed prices as applicable to gold-filled items only. Availability and pricing for other materials should be confirmed with the store.
Optional backside engraving
PENG002L — Optional laser engraving (back of pin)
PENG002M — Optional classic/machine engraving (back of pin)
Optional backside engraving is $25 per qualifying item.
OTHER
All Insignia pins are gold-filled unless otherwise stated in the product description.
CONTACT US
For DAR Insignia Store questions, email insigniastore@dar.org or call (888) 327-1890 to speak with a Retail Sales and Operations Associate. Orders cannot be placed by email; please use shop.dar.org to complete purchases. For matters unrelated to the DAR Insignia Store, contact the appropriate NSDAR department.
Thank you for shopping at the DAR Insignia Store!